Privacy Policy

Effective Date: January 1, 2016

Welcome to the NaturVet (“NaturVet”) website (“Website”)This policy (“Privacy Policy”), which explains our information practices, applies to anyone who visits our Website, social media pages, mobile application and/or other online or digital experiences.  Please be sure to read this entire Privacy Policy before using the Website.  This Privacy Policy governs your use of the Website.

Information Collection.

We may collect certain personal information you knowingly choose to disclose to us.  This personal information could include contact information, such as your name, email address, postal address, phone number, or payment information.  You may provide this information when you visit the Website, place an order on the Website, register with the Website, use our mobile application or any other online or digital experience we may make available to you, contact us with a question or concern, participate in promotions or surveys, or agree to receive messages from NaturVet.

We may also passively collect non-personal information about you or your browser or device. This may include demographic information, such as your zip code, gender, or age, which may be derived from other information we collect or your interaction with the Website, or provided by third party sources. In addition, we may also collect information automatically sent to us by your web browser or device, such as your IP address, location, or device operating system.  This information is generally kept and used in non-identifiable, aggregated form.

We may combine all of the above referenced information with publicly or commercially available information that we acquire from third parties for various purposes, including verifying the information you provide or creating a profile of your preferences.

Information Use.

We may use the information we collect from you to:

  • process and fulfill your order, including to send you emails to confirm your order status and shipment;
  • send you promotional messages and other communications from NaturVet or its marketing partners;
  • respond to your requests and communicate with you;
  • provide you with important information regarding our products and services;
  • confirm your registration with the Website;
  • analyze preferences, trends, and statistics;
  • operate the Website and customize your experience;
  • help us address problems with and improve the Website design, products and services;
  • identify or remedy potential threats to the security or integrity of the Website and our business; and
  • for any other purpose stated at the time of collection.

Information Sharing.

NaturVet may share your personal information with service providers engaged by NaturVet.  These service providers may perform routine business functions such as processing credit card payments, conducting marketing activities, and sending communications functions.

In addition, NaturVet may share your personal information, including your name and email address, with third parties such as affiliates, advertising partners, and unaffiliated third parties whose products and services NaturVet thinks you may enjoy.  Some of these third parties may use your personal information for marketing purposes.

If we or some or all of our assets are acquired by another organization, including through bankruptcy, that organization will possess the information collected by us, and it will assume the rights and obligations regarding your information as described in this Privacy Policy.

We may disclose personal information or other data to comply with law or legal requirements, enforce or apply our Terms of Use and other agreements, or protect our rights, property, or safety of our users, or others.

Third Party Links.

For your convenience, this Website may contain certain hyperlinks to other websites.  We make no promises or guarantees regarding data collection on the hyperlinked pages that are not operated by NaturVet.  We recommend that you read the privacy policy/statement of each website you visit.


We take reasonable measures to help maintain the information we collect through our Website in a secure manner.  However, due to the inherent nature of the Internet, we cannot ensure or warrant the security of any information you transmit to us.  Any such transmission is done at your own risk.


This Website is cookie-enabled to give you a more customized user experience.  A cookie is a small piece of information that a website can store on a computer and later use to recognize a user.  A purpose of cookies is to enhance your ability to receive the information you want.  Users can personalize their browser settings to reject cookies, although certain features of the Website may not function as intended.

Interest Based Advertising.

We may partner with third-party advertising providers to serve ads on our behalf on non-affiliated third party websites.  Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information we or the online advertising network serving the ad collect about your online activities here and elsewhere over time.  For example, anonymous information collected across multiple websites that you visit over time may enable the ad network to predict your preferences and show you ads that are most likely to be of interest to you.  Please note that we do not share any information that identifies you personally with the third party service providers who serve ads on our behalf.

To opt out of these types of ads, please visit to learn about online behavioral advertising and how to opt-out from online behavioral ads served by some or all participating companies.

Access and Correction.

Subject to applicable law, we provide you with access to personal information we have retained about you and the ability to review, correct, update, block or delete the information where it is inaccurate.  Subject to applicable law, we may limit or deny access to personal information where providing such access is unreasonably burdensome or expensive under the circumstances.  Please submit your request by contacting us as described in the section titled “Contact Us” below.  Please include your name, email address and postal address in your request.

Your Choices.

We may use the personal information we collect from you to offer you products and services that may be of interest to you.  If you would like to opt out of future promotional materials from us, you may indicate this preference by following the unsubscribe instructions at the end of such email communications or by contacting us at

If you would no longer like to receive offers from our marketing partners, you can unsubscribe by following the unsubscribe link located at the bottom of each email communication.

Transfer of Information to Other Countries.

We may transfer the personal information we collect about you to countries other than the U.S.  These countries may not have the same data protection laws as the U.S.  When we transfer your information to other countries, we will protect that information as described in this Privacy Policy.

Children and Privacy.

The Website is not directed to anyone under the age of thirteen and we do not knowingly collected personal information from those under the age of thirteen on the Website.  If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the Website, we will delete the information from our records.

Your California Privacy Rights.

As described in this Privacy Policy, from time to time we may make your personal information available to third parties for their marketing purposes.  If you do not want us to share your personal information with third parties, you may opt-out of this information sharing by emailing us at


From time to time, we may update this Privacy Policy.  We will notify you of any material changes to our Privacy Policy by updating this page.  We encourage you periodically to check this Website to learn about the information we collect, use, and share.  Your continued use of the Website affirms your agreement to such changes.

Contact Us.

Please contact us if you have questions about our Privacy Policy at, 888-628-8783.