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Privacy Policy

Last Modified Date: January 21, 2022

Welcome to the NaturVet (“NaturVet”) website. This policy (“Privacy Policy”) describes how NaturVet (collectively, “NaturVet” or “we” or “us” or “our”) collects, stores, and uses personal information of users of the website naturvet.com as well as any other media form, media channel, or mobile website related or connected thereto (collectively, the “Site”), provided in connection with the services supplied by or on behalf of us through the Site (“Services”).

Please be sure to read this entire Privacy Policy before using the Site. By accessing, browsing, or otherwise using the Site, you agree to our collection, storage, use and disclosure of your information, as described in this Privacy Policy and the Terms of Use.

All updates to this Privacy Policy are noted at the top of this page, with time-date reference for your convenience. NaturVet reserves the right in its sole discretion to amend this Privacy Policy at any time. Your continued use of the Site after we make changes is deemed to be acceptance of those changes so please check the policy periodically for updates. This Privacy Policy applies to information we collect through the Site as well as any of our other websites that post this Privacy Policy. This Privacy Policy does not apply to websites that post different privacy policies or statements.

What is Personal Information?

For the purposes of this Privacy Policy, personal information means information that identifies, relates to, describes, is capable of being associated with, or could be linked, directly, or indirectly, with a particular individual or household. Personal information does not include publicly available information.

What Information is Collected?

Information You Give Us. We may collect certain personal information you knowingly choose to disclose to us. This personal information could include contact information, such as your name, email address, postal address, phone number, or payment information. You may provide this information when you visit the Site, place an order on the Site, register with the Site, use our mobile application or any other online or digital experience we may make available to you, contact us with a question or concern, participate in promotions or surveys, or agree to receive messages from NaturVet.

Information Automatically Collected. We may also passively collect non-personal information about you or your browser or device. This may include demographic information, such as your zip code, gender, or age, which may be derived from other information we collect or your interaction with the Site or provided by third party sources. In addition, we may also collect information automatically sent to us by your web browser or device, such as your IP address, location, or device operating system. This information is generally kept and used in non-identifiable, aggregated form.

We may combine all the above referenced information with publicly or commercially available information that we acquire from third parties for various purposes, including verifying the information you provide or creating a profile of your preferences.

How We Use Your Information.

We may use the information we collect from you to:

  • process and fulfill your order, including to send you emails to confirm your order status and shipment.
  • send you promotional messages and other communications from NaturVet or its marketing partners.
  • respond to your requests and communicate with you.
  • provide you with important information regarding our products and services.
  • confirm your registration with the Site.
  • analyze preferences, trends, and statistics.
  • operate the Site and customize your experience.
  • help us address problems with and improve the Site design, products, and services.
  • identify or remedy potential threats to the security or integrity of the Site and our business.
  • link or combine user information with other personal information.
  • as permitted or required by applicable law or regulatory requirements; and
  • for any other purpose stated at the time of collection.

Information Sharing.

NaturVet will share your personal information with vendors, service providers, contractors, and agents in connection with the performances of services on our behalf. These service providers may perform routine business functions such as processing credit card payments, conducting marketing activities, and sending communications functions.

In addition, NaturVet will share your personal information, including your name and email address, with third parties such as affiliates, advertising partners, and unaffiliated third parties whose products and services NaturVet thinks you may enjoy. Some of these third parties may use your personal information for marketing purposes.

We may also share your personal information as follows:

  • We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding. If we or some or all of our assets are acquired by another organization, including through bankruptcy, that organization will possess the information collected by us, and it will assume the rights and obligations regarding your information as described in this Privacy Policy.
  • Social media platforms and networks such as Facebook, Twitter, Pinterest, and Instagram that offer functionalities, plugins, widgets, or tools in connection with our Site (e.g., to log into an account, or to share inspiration, finds, purchases, and other content with your friends and followers on social media). If you choose to use these functionalities, plugins, widgets, or tools, certain information may be shared with or collected by those social media companies—for more information about what information is shared or collected, and how it is used, see the applicable social media company’s privacy policy.
  • We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any other person.
  • We may disclose personal information or other data to comply with law or legal requirements, enforce or apply our Terms of Use and other agreements, or protect our rights, property, or safety of our users, or others.

We do not sell, trade, or otherwise transfer to outside parties your personal information outside of the situations detailed above, unless you consent otherwise.

Third Party Links.

For your convenience, this Site may contain certain hyperlinks to other websites. We make no promises or guarantees regarding data collection on the hyperlinked pages that are not operated by NaturVet. We recommend that you read the privacy policy/statement of each website you visit.

Security.

We take reasonable measures to help maintain the information we collect through our Site in a secure manner. However, due to the inherent nature of the Internet, we cannot ensure or warrant the security of any information you transmit to us. Any such transmission is done at your own risk.

Cookies.

This Site is cookie-enabled to give you a more customized user experience. A cookie is a small piece of information that a website can store on a computer and later use to recognize a user. A purpose of cookies is to enhance your ability to receive the information you want. Our Site uses Cookies for:

  • Functionality – Our Company uses these cookies so that we recognize you on our Site and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Our Company uses these cookies to collect information about your visit to our Site, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

Users can personalize their browser settings to reject cookies, although certain features of the Site may not function as intended.

Interest Based Advertising.

We may partner with third-party advertising providers to serve ads on our behalf on non-affiliated third-party websites. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information we or the online advertising network serving the ad collect about your online activities here and elsewhere over time. For example, anonymous information collected across multiple websites that you visit over time may enable the ad network to predict your preferences and show you ads that are most likely to be of interest to you. Please note that we do not share any information that identifies you personally with the third-party service providers who serve ads on our behalf.

To opt out of these types of ads, please visit http://www.aboutads.info/consumers/ to learn about online behavioral advertising and how to opt-out from online behavioral ads served by some or all participating companies.

Consent.

By using our Site, we assume that you have consented to the collection, use and disclosure of your personal information as explained in this Privacy Policy. You may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the contact information set out below. All communications with respect to such withdrawal or variation of consent should be addressed to our Privacy Officer. Please note that in some circumstances, withdrawing or changing your consent to certain uses of your personal information may affect: (i) our ability to provide you with the Services you request; and (ii) your ability to access to the Site. Additional information regarding your rights with respect to the collection of your personal data is included below.

Access and Correction.

Subject to applicable law, we provide you with access to personal information we have retained about you and the ability to review, correct, update, block or delete the information where it is inaccurate. Subject to applicable law, we may limit or deny access to personal information where providing such access is unreasonably burdensome or expensive under the circumstances. Please submit your request by contacting us as described in the section titled “Contact Us” below. Please include your name, email address and postal address in your request.

Your Choices About Data We Collect and How to Opt-Out.

We may use the personal information we collect from you to offer you products and services that may be of interest to you. If you would like to opt out of future promotional materials from us, you may indicate this preference by following the unsubscribe instructions at the end of such email communications or by contacting us at naturvet@naturvet.com or 888-628-8783.

If you would no longer like to receive offers from our marketing partners, you can unsubscribe by following the unsubscribe link located at the bottom of each email communication.

Do Not Track Signals

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Transfer of Information to Other Countries.

We may transfer the personal information we collect about you to countries other than the U.S. These countries may not have the same data protection laws as the U.S. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy.

Children and Privacy.

The Site is not directed to anyone under the age of thirteen and we do not knowingly collect personal information from those under the age of thirteen on the Site. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the Site, we will delete the information from our records. If you believe we might have any information from or about a child or person under the age of 18, please contact us at naturvet@naturvet.com.

Your Privacy Rights.

With respect to the collection of your personal information, you have the right to:

  1. Update or amend personal data that we have collected about you if it is inaccurate or incomplete.
  2. Request a copy of the personal information that we hold about you.
  3. Request the categories of sources from which your personal information is collected.
  4. Request the categories of third parties with whom we share personal information.
  5. Request the commercial purpose for collecting your personal information.
  6. Request the categories of personal information sold and the categories of third parties to whom the personal information was sold.
  7. Request that we erase or restrict personal data.
  8. Object to the processing of your personal data with respect to direct marketing purposes; and
  9. Not receive discriminatory treatment for the exercise of your privacy rights.

If you are a California resident, you have the right to receive the above information up to two times in a 12-month period, free of charge. You have the right to designate an authorized agent to make a request on your behalf. To request this information, please contact us at naturvet@naturvet.com or 888-628-8783. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are not required to respond to requests made by means other than through the provided email, telephone number, or mail address.

Your European Privacy Rights

If you are a data subject in Europe, you have the right to access, rectify, or erase any personal data we have collected about you through the Services. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you through the Site. In addition, you have the right to ask us not to process your personal data (or provide it to third parties to process) for marketing purposes or purposes materially different than for which it was originally collected or subsequently authorized by you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.

To exercise any of these rights, contact us at the address set forth in the section entitled “Contact Us” below and specify which right you intend to exercise. We will respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity. Please note that we store information as necessary to fulfill the purposes for which it was collected and may continue to retain and use the information even after a data subject request for purposes of our legitimate interests, including, as necessary, to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements. Our Company will keep your personal data indefinitely unless a request is made to remove.

Terms of Use

This Privacy Policy is subject to the Terms of Use, a copy of which is available here: https://naturvet.com/terms-of-use/ It is important that you read the Terms of Use, as where there is a conflict between this Privacy Policy and the Terms of Use, the Terms of Use shall prevail.

Updates.

From time to time, we may update this Privacy Policy. We will notify you of any material changes to our Privacy Policy by updating this page. We encourage you periodically to check this Site to learn about the information we collect, use, and share. Your continued use of the Site affirms your agreement to such changes.

Contact Us.

Please contact us if you have questions about our Privacy Policy at naturvet@naturvet.com, 888-628-8783.