Refund policy

NaturVet 90 Day Satisfaction Guarantee Refund Policy

At NaturVet, we stand behind our products and quality controls. If for any reason you are not satisfied with a NaturVet or Evolutions by NaturVet product you purchased directly from NaturVet or one of our authorized sellers, you may request a refund. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the NaturVet 90 Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser. This Guarantee applies only in the United States and Canada. NaturVet does not reimburse shipping costs or taxes. All refunds are paid in U.S. dollars.

 

Before submitting a refund request to NaturVet, please follow the refund policy from the original place of purchase. 
Refund requests should be emailed to refunds@naturvet.com
Please include:
  • Your complete name, address, and phone number.
  • Reason for your return.
  • Include receipt dated within the last 90 Days. (photo of receipt is acceptable)
  • Pictures of the entire product and the portion containing the bar code.
  • Include pictures of the Lot Number from the product. This is a four or five-digit code with a ‘dash’ or a ‘period’ and two more digits.
Refunds will not be processed without the above requested information.
Please allow three to six weeks to process your refund.
NaturVet reserves the right to verify information, validate proof of purchase, and to deny Guarantee requests at its discretion in cases of suspected fraud or if customer has abused the NaturVet 90 Day Satisfaction Guarantee.
If you have any questions regarding whether a seller is an authorized NaturVet seller, please contact us at 888-628-8783.