Refund Policy

THESE REFUND PROCEDURES APPLY TO CUSTOMERS WHO PURCHASE OUR PRODUCTS FROM GARMON CORPORATION DIRECTLY OR FROM OUR AUTHORIZED RESELLERS IN THE UNITED STATES AND CANADA ONLY. ALL OTHER CUSTOMERS MUST SEEK THEIR REFUND, RETURN OR EXCHANGE FROM THE RETAILER WHERE THE PRODUCT WAS PURCHASED. REFUNDS ARE PAID IN U.S. DOLLARS. WE DO NOT REIMBURSE ANY SHIPPING COSTS OR CANADIAN TAXES.

The Garmon Corporation stands behind every product purchased from it or from any of its authorized resellers (including authorized retail and internet-based sellers) with our 100% money-back guarantee.

Refunds are given only on products for which proof-of-purchase (receipt or label and purchasing information) is provided and that were purchased directly from us from one of our authorized resellers.

If you purchased a product directly from us or from one of our authorized resellers and are dissatisfied with a product for any reason, we will refund your money.

Please send the receipt to:

The Garmon Corporation
Attn: Refund Dept.
43085 Business Park Dr., Suite “B”
Temecula, CA 92590

If you do not have the receipt:

Please send us (1) the name and location of the store where purchased, (2) the Lot Number from the product; this is a four-digit code with a ‘dash’ or a ‘period’ and two more digits, (3) the purchase price, and (4) the product label as proof-of-purchase. If you cannot remove the entire label, please remove the portion of the label with the bar code. .

Please also include your full name, address, and phone number along with a brief note as to why you were dissatisfied with the product.  We do track customer comments as a way to improve our products.

Please do not return unused product or empty containers.

Refund requests can also be faxed (951-296-7465) or emailed to: naturvet@naturvet.com

We reserve the right to reject any refund request. Most refunds are processed within two weeks.

Thank you.