The Garmon Mission

These satisfaction guarantee procedures apply to customers who purchase our products from Garmon Corporation directly, or from our authorized resellers in the United States and Canada only. All other customers must seek their refund, return or exchange from the retailer where the product was purchased. Refunds are paid in U.S Dollars. We do not reimburse any shipping costs or Canadian taxes.

Garmon 180-day satisfaction guarantee

At The Garmon Corporation, we stand behind our products and quality controls. If for any reason you are not satisfied with a Garmon product you purchased from Garmon or one of our authorized sellers, you may request a refund. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Garmon 180-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser. The Guarantee applies only in the United States and Canada. Garmon does not reimburse shipping costs or Canadian taxes. All refunds are paid in U.S. dollars.

How to claim the guarantee

THESE REFUND PROCEDURES APPLY TO CUSTOMERS IN THE UNITED STATES AND CANADA ONLY. ALL OTHER CUSTOMERS MUST SEEK THEIR REFUND, RETURN OR EXCHANGE FROM THE RETAILER WHERE PURCHASED.

The Garmon Corporation stands behind every product with our 100% unconditional money-back guarantee. If you are dissatisfied with a product for any reason, we will refund your money.

Please send the receipt dated within the last 6 months to:
Garmon Corporation
Attn: Refund Dept.
27461 Via Industria
Temecula, CA 92590

If you do not have the receipt:
Please send us the label as proof-of-purchase. If you cannot remove the entire label, please remove the portion of the label with the bar code. We also need the name and location of the store where purchased and the purchase price. In either case, please include your full name, address and phone number along with a brief note as to why you were dissatisfied with the product. Our refund policy is unconditional; however, we do track customer comments as a way to improve our products.

Also, please send us the Lot Number from the product. This is a four-digit code with a ‘dash’ or a ‘period’ and two more digits.

Please do not return unused product or empty containers.

Refunds are given only on products for which proof-of-purchase (receipt or label and purchasing information) is provided.

Refunds can also be faxed (951-225-7977) or email (refunds@naturvet.com).

Most refunds are processed within two weeks.

Guarantee Guidelines

Garmon reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Garmon 180-Day Satisfaction Guarantee.

If you have any questions regarding whether a seller is an authorized Garmon seller, please contact us at 888-628-8783 or emailed to naturvet@naturvet.com.

Please note:

THESE SATISFACTION GUARANTEE PROCEDURES APPLY TO CUSTOMERS WHO PURCHASE OUR PRODUCTS FROM GARMON CORPORATION DIRECTLY OR FROM OUR AUTHORIZED RESELLERS IN THE UNITED STATES AND CANADA ONLY. ALL OTHER CUSTOMERS MUST SEEK THEIR REFUND, RETURN OR EXCHANGE FROM THE RETAILER WHERE THE PRODUCT WAS PURCHASED. REFUNDS ARE PAID IN U.S. DOLLARS. WE DO NOT REIMBURSE ANY SHIPPING COSTS OR CANADIAN TAXES.